Privacy Policy

1. Introduction

Institute of Sales Excellence Learning Management System ("ISE LMS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name and email address (required for account creation)
• Profile photo (optional)
• Phone number (optional)
• Student ID (for enrolled students)
• Organization or institution name
• Educational progress and course completion data

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log data (access times, pages viewed, app crashes)
• Learning analytics (video watch time, quiz attempts, course progress)
• IP address and approximate location (country/region level only)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our educational services
• Process enrollments and manage your account
• Track and display your learning progress
• Issue certificates upon course completion
• Send notifications about courses, live sessions, and updates
• Provide customer support
• Analyze usage patterns to improve our content and user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We use third-party services including Supabase (database and authentication), Cloudflare (content delivery and media storage), and ui-avatars.com (avatar generation). These providers process data on our behalf and are bound by confidentiality obligations.
• Instructors: Course instructors may access your progress data within their courses.
• Employers/Institutions: If you are enrolled through an organization, we may share progress reports with designated administrators.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure password hashing, role-based access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Learning records and certificates may be retained indefinitely for verification purposes unless you request deletion.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Export: Request an export of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing for certain purposes

To exercise these rights, please contact us at privacy@ise.com or use the account settings in our application.

8. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: